It’s no surprise that the speed of business has accelerated dramatically in the past decade. Our customers have more resources at their fingertips than ever before. What used to take an hour of research in hard copy directories now takes mere seconds online. Not only do they know more about what they need/want to buy,… Read more »

Recently, we have seen more and more sales organizations employ a practice formerly used only in training new sales reps. Joint sales calls have become more of an ongoing practice and not just part of training for the rookies. Sometimes referred to as “call shadowing” making a joint call with another sale rep provides the… Read more »

I’ve been at this sales game for many years, and I have to confess I listen to sales presentations long after most people have hung up or walked away. I know at some point I’m going to learn something worth remembering or find a topic for this newsletter. Not long ago I sat through a… Read more »

Historically, we have considered two ways to increase sales: add more salespeople, or improve the effectiveness of those we have. Equally important is spending time on the right stuff. We often hear “my sales team is not spending enough time pursuing new prospects.” Salespeople, like most of us, tend to take the path of least… Read more »

I just can’t figure out why so many salespeople have a hard time getting to NO. We see well-meaning sales pros spend inordinate amounts of time and energy avoiding what should be obvious; that prospect is not going to buy what you are selling. Period, get over it! One thing that stands out with top… Read more »

First and foremost; negotiating is a necessity in life (not just business life; all life). Learn how to negotiate or think about becoming a hermit. Set an anchor. Adam D. Galinsky, in a Harvard Business Review article, talks about being first to set an anchor in a negotiation. Almost always both parties have an understanding… Read more »

First and foremost; negotiating is a necessity in life (not just business life; all life). Learn how to negotiate or think about becoming a hermit. 1. Set an anchor. Adam D. Galinsky, in a Harvard Business Review article, talks about being first to set an anchor in a negotiation. Almost always both parties have an… Read more »

Not long ago I was coaching a young salesman and we made a joint call on strong prospect. He did a good job starting the call, asking great questions and listening. Then, he told a story that so mirrored what this new prospect was looking for I just sat in awe. Finally, as my young… Read more »

If you haven’t done so already, you are about to come up with a sales forecast for next year. Then, you will likely do quarterly adjustments. So, how come your forecasts are always so inaccurate? The biggest single reason for this problem is lack of a well-defined sales process. If you do not have a… Read more »

At some point during your sales process you will get to some level of negotiation. It is often price, but can also be delivery, terms, accessories, or even items unrelated to this sale. Understanding there are no guarantees in anything we do, here are a few simple tips that will help you reach a positive… Read more »